Privacy Policy

TROTICO, operated by Keshav Merchants, respects the privacy of its customers and website visitors.

This Privacy Policy describes how information may be collected, used, stored, and shared when customers access our website or purchase products from us.

Information We May Collect

Depending on how you interact with our website, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order information
• Transaction-related information
• IP address
• Browser and device information
• Website usage information
• Cookies and similar technology data

Payment credentials such as complete card details may be processed directly by applicable payment service providers and are not intended to be stored by us.

How We Use Information

Information may be used to:

• Process and fulfil orders
• Deliver purchased products
• Process payments through payment service providers
• Provide order and shipping updates
• Provide customer support
• Process eligible returns and refunds
• Prevent fraudulent or unauthorized activity
• Improve our website and customer experience
• Maintain business and transaction records
• Comply with applicable legal and regulatory obligations
• Send marketing communications where permitted

Sharing of Information

We do not sell customers’ personal information.

Information may be shared, where necessary, with service providers such as:

• Payment service providers
• Banks and financial service providers
• Shipping and logistics companies
• Hosting and technology providers
• Analytics and communication providers
• Professional advisers
• Government, judicial, or regulatory authorities where legally required

Payment Security

Online payments may be processed using third-party payment service providers.

Customers should follow appropriate security practices and should never disclose OTPs, passwords, PINs, or other sensitive credentials to unauthorized persons.

Cookies

Our website may use cookies and similar technologies for functionality, analytics, security, personalization, and improving the shopping experience.

Browser settings may allow customers to control or disable certain cookies.

Data Security

We use reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

Data Retention

Information may be retained for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution, and legal or regulatory compliance.

Customer Requests

Subject to applicable law, customers may contact us regarding access, correction, updating, or deletion of their personal information.

Certain information may need to be retained where required for legal, taxation, accounting, fraud prevention, or other legitimate purposes.

Third-Party Services

Our website may contain integrations or links to third-party services. Their processing of personal information may be governed by their respective privacy policies.

Policy Updates

We may revise this Privacy Policy periodically. Updates will be published on this page along with the applicable effective date.