Return, Refund & Cancellation Policy

Effective Date: January 1, 2026

At TROTICO, we want our customers to have a satisfactory shopping experience.

Return Eligibility

Eligible products may be returned within 7 days of delivery, subject to the conditions stated below.

A return may be accepted when:

• The wrong product was delivered.
• The product was damaged during delivery.
• The product was defective upon delivery.
• An eligible product is unused and in its original condition.

Returned products should include the original packaging, accessories, manuals, tags, and other items supplied with the product, where applicable.

Damaged, Defective or Incorrect Products

Customers should contact us within 48 hours of delivery if they receive a damaged, defective, or incorrect product.

We may request:

• Order ID
• Photographs or video of the product
• Photographs of the packaging
• Description of the issue

After verification, we may provide an eligible replacement, return, or refund.

Non-Returnable Products

A return may be refused if:

• The product has been used or damaged after delivery.
• Parts, accessories, packaging, or tags are missing.
• The product has been altered or modified.
• The return period has expired.
• The product was clearly marked non-returnable or final sale at the time of purchase, subject to applicable law.

Refunds

After an eligible returned product is received and inspected, we will notify the customer regarding the status of the refund.

Approved refunds will generally be initiated to the original payment method.

Once initiated, refunds may take approximately 5–7 business days to reflect, depending on the customer’s bank or payment service provider.

Replacement

Where applicable, damaged, defective, or incorrectly delivered products may be replaced subject to verification and product availability.

Cancellation

An order may be cancelled before it has been dispatched, where cancellation is operationally possible.

Once an order has been shipped, cancellation may no longer be available. An eligible return may instead be requested after delivery according to this policy.

Return Shipping

If a return is approved because an incorrect, damaged, or defective product was delivered, TROTICO may bear the applicable return shipping charges.

For other eligible returns, return shipping charges may be borne by the customer where disclosed and permitted by applicable law.

Contact

For return, refund, replacement, or cancellation assistance:

Brand: TROTICO

Legal Entity: Keshav Merchants

Registered Office:
428, Kursi, Muradgram Pur Pursi, Near By Ravidas Mandir, Muradnagar, Ghaziabad, Uttar Pradesh – 201206, India.